Terms of Service

dGEN Visual Studio is a service of dGEN Productions, registered with the Dutch Chamber of Commerce under number 97916137, at Oudekerkstraat 45, 5507 LB Veldhoven, Netherlands. Where these terms say “we” or “us”, they mean that company. Where they say “you”, they mean the person or the organisation holding the account.

These terms apply from the moment you create or use an account. If you use the studio on behalf of a company, you confirm you are allowed to accept these terms for it.

The studio lets you generate images and video using AI models we buy access to, edit what you generated, bring your own style model (a LoRA), and connect those steps into a workflow you can run again. You can drive it yourself in a browser, or let an AI agent drive it for you after you have granted that agent permission.

We do not build the underlying models. We select them, price them, and run your request against them. Which models are available changes over time: providers release new ones, retire old ones, and change their prices. We may add, replace or remove a model, and we will not pretend a model still exists when it does not.

You need an account to use the studio. Keep your password to yourself; anything done from your account counts as done by you. Tell us as soon as you suspect someone else has access, and change your password , signing out from your account page ends every session you have anywhere, not just the one in front of you.

One person, one account. You may not share an account with people outside your organisation, and you may not resell access to your account.

You pay per generation, in credits. Before you start a run, the studio shows what that run will cost with the settings you have chosen. Credits are deducted the moment the run starts, not when it finishes.

What a run costs depends on the model, and for video also on the length, the resolution and whether sound is generated. Those prices follow what our providers charge us, plus our margin. If a provider changes its price, ours changes with it. We will not change a price for a run that has already started.

Credits are prepaid access to the service, not money and not a payment instrument. They have no cash value, cannot be transferred to another account, and are not paid out. If you close your account, any remaining credits lapse.

This is the part people ask about most, so here is exactly what happens. There are two kinds of failure and they are treated differently, because they cost us differently.

• Something broke. An outage on our side or at the provider, a timeout, a bug. The provider does not charge us for it, so you get every credit back.
• The model refused your request after it had already started work. The provider does charge us for the attempt, because it spent compute on it. You get our margin back and the purchase price stays with us , so you pay only what the attempt actually cost, and never more.

If the provider tells us it charged nothing, you get everything back regardless. Every refund is visible in your credit history, with the reason next to it.

To keep the service working for everyone, one account may have at most 6 generations running at the same time and may start at most 30 per minute. Going over that gets you a clear message, not a charge. Connected AI agents have their own limits on top of these, which you can see and revoke on your connected apps page.

What you may and may not generate is set out in our Acceptable Use policy. It is part of this agreement.

In short: your input stays yours, and we claim no ownership of what you generate. The full picture , including what you can rely on commercially and what you are responsible for , is in Content and Licence.

We do not promise the studio is available without interruption. We depend on providers we do not control, and they have outages. We do promise not to charge you for work that did not happen, and to say plainly when something is broken rather than let a run sit there looking busy.

We may perform maintenance that briefly interrupts the service. Where we can plan it, we will.

You can stop at any time by deleting your account from your account page. That removes your account, your flows, everything you generated or uploaded, and your credit history, and your files are deleted from storage as well. It cannot be undone and remaining credits are not refunded.

We can suspend or end your access if you breach these terms or the Acceptable Use policy, if your use damages the service or other users, or if we are required to by law. Where the situation allows it we warn you first. For a serious breach , material that is illegal, or use that endangers the service , we act immediately.

Nothing in these terms limits liability that cannot be limited by law, including liability for intent, deliberate recklessness, or death or personal injury.

Beyond that: our liability is limited to the amount you paid us in the three months before the event, and we are not liable for indirect or consequential loss such as lost revenue, lost data, or missed opportunity. AI output is generated by statistical models and can be wrong, unsuitable, or not what you asked for. Check what you publish.

We may change these terms, for instance when the service changes or the law does. For a change that materially affects you we will tell you by email before it takes effect. If you do not accept it, you can delete your account; continuing to use the studio after the change means you accept it.

Dutch law applies to this agreement. Disputes go to the competent court in the Netherlands. If you are a consumer, this does not take away the protection of mandatory rules of the country where you live, nor your right to go to your own local court.